Return and Exchange Policy

  • Hassle-free returns within 7 days of delivery. Items must be unused, unworn, and have tags intact.
  • Sale/promotional orders are eligible for exchange only. Returns are not applicable.
  • Refunds: Prepaid orders will be refunded to Original payment Method, while COD orders will receive payment in longer time duration due to delivery delay and product checking reasons
  • Exchanges: Allowed once per item for a same or different product, size, or color of equal or higher value (price difference must be paid).
  • Defective, incorrect, or damaged items must be reported within 24 hours of delivery.
  • INR 100 fee applies for return pickup. Shipping charges are non-refundable
  • Please note that an unboxing video is required for any claims related to damage, loss, or missing items.

Thank you for shopping at Airiolis.com. We want you to be completely satisfied with your purchase. If for any reason you wish to return or exchange an item, please review the terms below.

1.Eligibility for Returns and Exchanges

  • Returns and exchanges are accepted within 7 days from the date of delivery.
  • Items must be unused, unwashed, and returned in their original packaging with tags intact.
  • Customized, final sale, and clearance items are not eligible for return or exchange.

2.How to Request a Return or Exchange

  • Contact our team at Contact@airiolis.com or via WhatsApp at +91-9328187346 within 7 days of receiving your order.
  • Provide your order number, item details, and reason for return or exchange.
  • Once approved, you will receive return instructions or a shipping label.

3.Shipping Costs

  • Customers are responsible for return shipping costs, unless the product received is defective, damaged, or incorrect.
  • In such cases, Airiolis.com will arrange a free pickup and cover shipping charges.

4.Refunds

  • Refunds are processed within 7-10 business days after the returned item passes inspection.
  • Refunds are issued to the original payment method used for the purchase.
  • Original shipping fees are non-refundable, except in cases where Airiolis.com is at fault.

5.Exchanges

  • Exchanges can be made for the same item in a different size or color (subject to availability).
  • Follow the same 7-day process for requesting an exchange.

6.Damaged or Incorrect Items

  • Please notify our team within 48 hours of delivery if you receive a damaged, defective, or incorrect product.
  • Provide clear photos of the issue to help us process your request faster.
  • We will promptly arrange a replacement or full refund.

7.Non-Returnable Items

  • Accessories, innerwear, and items marked as “Final Sale” cannot be returned or exchanged due to hygiene reasons.
For assistance, contact us at Contact@airiolis.com or WhatsApp/Call +91-9328187346.

Thank you for choosing Airiolis.com!